FAQ's

How do I start registration?
How do I start working?
What kind of software do I need?
Which credit card can I use?
Why am I having a payment problem?
Why can I not login to my account?
Do you accept PayPal?
Is it safe to enter my card number online?
Why did my credit card authorization fail?
What if I forget my password?
What if I want to change my password?
What if I forget my username?
Why have I not received any email from you?
What is a card ID number?
What is your refund policy?
How will I get my refund?
Why can't I see the video when I'm playing a video file?
Why can't I hear audio when I'm in the system?
Why did my Authentication fail?
Coupon codes
The coupon code I entered is not recognized

In order to start the online program you will need:

How do I start working?

Login to the program by entering your email (this will be your username) and password into the text boxes located in the upper right header of the web site or start by clicking here. If you have not paid and registered yet, click here in order to start.

What kind of software do I need?

You will need Adobe Flash Player version 9.0 in order to start the program. You can download Adobe Flash Player for FREE. Download Now!

Which credit card can I use?

  • Visa
  • MasterCard / EuroCard
  • American Express

Why am I having a payment problem?

This problem may occur if you have tried to register beforehand and then clicked on the confirm button more than once. To fix this problem please login on the homepage, remembering your email as your username and password you used when registering.

You will then be taken to the payment screen to complete your payment, re–enter your credit card details and click only once on the confirm button. You will then be able to view the product. You may want to use an alternative credit card if this is at all possible.

Why can I not login to my account?

Once you have registered with us you will receive a confirmation email letting you know that your account has been activated. If you have not received a confirmation email, first please check your junk or spam mail as some email filters will send confirmations emails there. If this is not the case, your username, which is your registered email was entered incorrectly.

If you have received emails us and still receive a message "Invalid user details" during login then your password is incorrect.
Please click on the forget password link or visit the "forgot password" page and your password will be emailed to you.

Do you accept PayPal?

PayPal will be available in the near future. For now, you can use the following credit cards: Visa, MasterCard/EuroCard, and American Express.

Is it safe to enter my card number online?

You can safely enter your credit card number via our secure server, which encrypts all submitted information. Your credit card information will only be used in the payment process of your order.

Why did my credit card authorization fail?

There are some variables that can cause your credit card authorization to fail. Please verify your credit card number, expiration date, cardholder name, and Card ID number. Then log on and subscribe again.

What if I forget my password?

Forgot your password? Fill in your username (e-mail account you have registered with), to have your password sent to your registered e–mail address.

What if I want to change my password?

We invite you to change your password from time to time for your own privacy and security. A message confirming the change will be sent to your mail, that appears in our records. If you want to change your password now, please click here, and follow the instructions.

What if I forget my username?

Your username is the e–mail address you registered with. If you don't remember what e–mail you registered with, please contact our support team at help@coachinginteractive.com. Do not forget to mention your card ID number, so we will be able to make sure your privacy is being protected

Why have I not received any email from you?

In order to ensure that you receive our e–mails in your inbox and not in your spam or junk mail folder, please add gyllsupport@mentorschannel.com to your address book and/or safelist.

What is a card ID number?

We request your card ID number for your protection and privacy. It is a unique number that can only be found on your credit card.
Here's a sample of where to find your card ID number:
  • For Visa or MasterCard, it's the 3 digits located on the back of the card.
  • For American Express Cards, it's the 4 digits located on the front of the card. See picture

What is your refund policy?

We have put a lot of thought and effort into making our program the best it can be. In fact we're so proud of it, that if you change your mind after having signed up, we will refund all your money according to the Terms of use

How will I get my refund?

Refunds will be applied to the credit card you used for payment, and will show up as a credit on your monthly account statement.

Why can't I see the video when I'm playing a video file?

First, you need to make sure you have Flash installed, because the video player is a Flash movie. Download Now!
If you have Flash installed and videos still won't play:
  • Try reloading the page. You do this by holding down the shift button on your keyboard and hitting the reload button on your browser.
  • You may need to reinstall Flash on your computer Step 1 is to uninstall any previous version of Flash (uninstall directions). Then, you should download the most recent version of the Flash Player and install it. Download Now!
If the problem still persists, Please contact our support team by clicking here or send mail to gyllsupport@mentorschannel.com

Why can't I hear audio when I'm in the system?

  • Adjust the volume control on your computer and speakers.
  • Adjust the volume control located in the lower right corner of the Video Player.
  • Ensure that your headset is working and connected to the computer - if you use one.

Why did my authentication fail?

Our online program is open to registered members only.
If you haven't registered yet – please click here.
If you are already a registered member, please try the following:
  • Is the "Caps Lock" or "A" light on your keyboard on? If so, hit "Caps Lock" key before trying again.
Have you forgotten or misspelled your e–mail address or password?
  • In the event that you cannot remember your password, you may recover your password by clicking here. Your password will be sent immediately to your registered mailbox.
  • Still having trouble? Please contact our support team by clicking here or send mail to gyllsupport@mentorschannel.com

Coupon codes

From time to time, we offer special discounts to groups, organizations or individuals. A coupon code instructs our e–commerce system to display the special offer. If you have any coupon code, please enter it in the registration page and make sure to click the apply button near the coupon code, in order to display the special offer

The coupon code I entered is not recognized

If our system doesn't recognize the coupon code you have entered, please check the following:
our coupon code consists of two fields separated by a hyphen in the middle.
Did you enter both fields of the coupon correctly?
Did you click on the "Apply" button?
Another possibility is that you may have entered a code that has expired. When a coupon is correctly filled you will see the promotion appear and the price or period of the offer will change accordingly.

The Ten Renewal
Processes
1  Changing your perception
Focus on growing younger and living longer.
2  Restful
Allow the body and mind to get regular, deep rest.
3  Healthy Food
Manage your diet, exercise your hunger level & consume foods from all six test groups, a variety of colors and flavors on a daily basis.
4  Nutrients
Use nutritional supplements wisely.
5  Mind/Body
Enhance the integration between your mind and body.
6  Exercise
Make a conscious choice to stay physically active.
7  Toxins
Eliminate toxins from every aspect of your life, including Toxic substances, Toxic foods, Toxic relationships and Toxic emotions.
8  Creativity
Cultivate creativity by allowing intention, incubation and incarnation.
9  Love
Enhance your physical, emotional and spiritual well-being by developing a nurturing love in your life.
10  Youthful
Cultivate your sense of wonder. A youthful mind is a growing mind. It is dedicated to continual expansion and learning. A youthful mind thrives on new experiences and new knowledge.
Read more»